Mapex = Best Customer Service

[London Prophet]

I'm trying to buy a rack at the moment so, in the space of 11 minutes.


From: Me
Sent: Wednesday, February 14, 2007 13:05 PM
To: Mapex
Subject: Spare Parts

Hi, I'm looking to remove the bass drum mounting system from my Mapex Orion Bass Drum. How would I go about purchasing four gold plated lugs?

Regards

Tom

From: Mapex
Sent: 14 February 2007 13:07
To: Me

Hi Tom,

Thanks for the enquiry,

Send me your address and I’ll post some out to you.

Cheers,


From: Me
Sent: 14 February 2007 13:15
To: Mapex

<My address>

Thank you very, very much!

Regards

Tom

From: Mapex
Sent: 14 February 2007 13:16
To: Me

Hi Tom,

No problem,

I’m rooted to the desk at the moment, so will post them in the morning.

Ta,

[HEEEL]

So they're sending the lugs for free?

Might have to look into this myself....

[London Prophet]

it appears they are sending me these lugs for free

[Charlie Manson]

hehe he's rooted to his desk.

[the_pure_drummer]

Thats pretty awsome if there free!

Nice man!

[LoneStarDrummer]

damn, that was way too easy.

[Panopticon]

This is why i love mapex.

[Lem0n]

yeh, way better than tamas:smash:

[the_pure_drummer]

Dont start that **** again please!

[maniac0796]

Lemon, don't start that again, because at the end of the day, you know you'll get completely owned.

[Zildjian]

i dought this will end up being free..But good luck anyways

[Panopticon]

Lemon, don't start that again, because at the end of the day, you know you'll get completely owned.

your just fueling the fire:smash:

[Josiah]

Awesome, Yamaha is just like that. Very cool companies.

[DrumIntoTheNight]

I totally agree, Mapex customer service was awesome when I needed parts replacing.

[MNdrummer21]

Lemon, don't start that again, because at the end of the day, you know you'll get completely owned.

much lulz, my friend, much lulz.

[ant_182]

Sweet! They should be able to send them for free! 'Cos they make enough money! lol


-Ant-

[Lem0n]

I wouldn't get owned, since we are now talking about the customer service and not the product.


because mapex's customer service blow tama out the water.

[Drum Phil]

This is true.

[MNdrummer21]

Troof lemon. Also, mapex drums > tama anyway.

[Lem0n]

Troof lemon. Also, mapex drums > tama anyway.



Now i have allies lol

[DrumIntoTheNight]

Troof lemon. Also, mapex drums > tama anyway.

Can open. Worms everywhere.

[santi3hg]

To bad I don't like Mapex at all.

But woot on the service, its good to hear you can trust them.

[Jred250]

Glad to see mapex treating their customers well. I see nothing has changed since I ordered my set from them 5 years ago!

[London Prophet]

Four gold plated lugs have arrived, at no cost, to my residence

[the_pure_drummer]

Awsome man good stuff!

[Drum Phil]

Cool

[goalieman92]

Kick @$$ Dood

[Sharkey Boy]

Wow that was really cool of him!! send him some cadbury's buttons to the return adress...yummers!!

[Ill Mitch]

Impressive. It will be even more so if they don't charge you for the lugs.

[Sharkey Boy]

^

Four gold plated lugs have arrived, at no cost, to my residence

?

[Tillmon]

you'll probably get the lugs along with a $200 bill in the mail.

[London Prophet]

No costs :thumb:

[ian1988]

Hm...I might actually do that when my kit comes. Just as a spare incase I feel the need to remove the tom mounts from the bass drum to give it the virgin look... Hopefully if i mention the fact that it's a Will Calhoun Clinic kit, they'll kick up the customer service!

[Xorkofski]

send him a cookie:)

[Inkstar]

Damn that's some sweet customer service. Repay him somehow.

[Sharkey Boy]

Just as a note , if your removing the mounting system on top of the bass drum why do you need lugs? Can we see some pics dude?

[Drum Phil]

The mount is attatched to the lugs. Dont think you can remove it without losing the lugs.

[Sharkey Boy]

Ohh right I understand now, cheers bud

[London Prophet]

Mapex have their kits (all the way up to their pro series kits) mounted on the bass drum lugs, so as to avoid
1) big pole penetrating the bass drum
2) minimise number of screws in bass drum - even the bass drum legs are lug mounted.

I wanted to remove this mounting. And I figures it would look better without the railings (which I think I could leave on and still remove the mounting, but not sure).

http://usa.mapexdrums.com/drums/orion/2006orion/bass%20drum%20ITS%20tom%20holder.jpg

[Drum Phil]

The legs are lug mounted? Interesting.

[London Prophet]

The legs are lug mounted? Interesting.

There's less screws in an Orion bass than near any other commercial pro brand bass

[Damo]

because mapex's customer service blow tama out the water.
In Australia they are both great to deal with. A genralization across the board is unfair and innacurate.

[Panopticon]

The M birch mounting goes through the shell.

Doesnt stop it from sounding great though.

[Damo]

The M birch mounting goes through the shell.
This is only true for the bass drum legs and tom holder (which Im guessing is what you're referring to) Then again, it is also the case with Sonor SQ2, so I doubt it'd negatively affect the sound a great deal.

The tom holder system on the M is isolated and attaches to the tom shell's lugs (which themselves screw into the shell) so the only screws that can be seen inside the shell are those of the lugs. In that regard, its probably safe to say that the tom mounting system IS isolated.

[Brokensticks]

Thats some great customer service man. It worked out well for them too. They are getting publicity on here about their customer service. I can also probably tell you the next kit you buy will be a Mapex. Not only becuse of this but im sure it would help.

[Panopticon]

This is only true for the bass drum legs and tom holder (which Im guessing is what you're referring to) Then again, it is also the case with Sonor SQ2, so I doubt it'd negatively affect the sound a great deal.

The tom holder system on the M is isolated and attaches to the tom shell's lugs (which themselves screw into the shell) so the only screws that can be seen inside the shell are those of the lugs. In that regard, its probably safe to say that the tom mounting system IS isolated.

no the tom holder goes through the shell.

Bass drum legs are are screwed onto the shell as well.