Captain Jack Sparrow
02-20-2005, 02:03 AM
Why are Xbox replacement power cords needed?
The replacement power cords are designed to protect consumers and their Xbox consoles from rare electrical component failures that can pose a fire hazard.
How great is the risk?
Fewer than one in 10,000 consoles have experienced these component failures. In almost all instances, any damage caused by these failures was contained within the console itself or limited to the tip of the power cord at the back of the console.
Does my console require a replacement cord?
If it was manufactured before October 23, 2003, your console requires a replacement cord (except for consoles purchased in Continental Europe, where consoles manufactured prior to January 13, 2004 require a replacement cord). Consoles manufactured after October 23, 2003 (after January 13, 2004 for consoles purchased in Continental Europe) do not require replacement cords because design improvements to the cord and console already protect against the problems that are addressed by the replacement cords.
Are all countries affected?
Consumers worldwide should check to see if their consoles require a replacement cord.
How do I know if my console requires a replacement cord?
For instructions about how to check if your console requires a replacement cord, click here.
Is Microsoft charging me for this replacement cord?
No. Microsoft is providing the replacement cords at no charge.
I cannot read/find my serial number/manufacture date. How can I get my cord?
If you would like to view instructions on how to locate your serial number/manufacture date, please click here. If you are unable to read or locate your serial number or manufacture date, please click contact us. Note that when you reach the prompt within our system to enter the serial number and manufacture date using your touchtone phone, please stay on the line and you will be directed to a customer support representative.
How long will it take the new cord to arrive?
Most cords will arrive within 2-4 weeks.
What am I supposed to do while I am waiting for my new cord to arrive?
Until you receive and install your replacement power cord, turn off your Xbox when it is not in use.
Do I really need a new cord, or can I just use a surge protector?
Consumers should not expect that surge protectors or power strips are suitable substitutes for the replacement power cords being supplied by Microsoft.
Just a heads up in case you didn't know about this. To place an order for your replacement power cord, just go to http://www.xbox.com/
The replacement power cords are designed to protect consumers and their Xbox consoles from rare electrical component failures that can pose a fire hazard.
How great is the risk?
Fewer than one in 10,000 consoles have experienced these component failures. In almost all instances, any damage caused by these failures was contained within the console itself or limited to the tip of the power cord at the back of the console.
Does my console require a replacement cord?
If it was manufactured before October 23, 2003, your console requires a replacement cord (except for consoles purchased in Continental Europe, where consoles manufactured prior to January 13, 2004 require a replacement cord). Consoles manufactured after October 23, 2003 (after January 13, 2004 for consoles purchased in Continental Europe) do not require replacement cords because design improvements to the cord and console already protect against the problems that are addressed by the replacement cords.
Are all countries affected?
Consumers worldwide should check to see if their consoles require a replacement cord.
How do I know if my console requires a replacement cord?
For instructions about how to check if your console requires a replacement cord, click here.
Is Microsoft charging me for this replacement cord?
No. Microsoft is providing the replacement cords at no charge.
I cannot read/find my serial number/manufacture date. How can I get my cord?
If you would like to view instructions on how to locate your serial number/manufacture date, please click here. If you are unable to read or locate your serial number or manufacture date, please click contact us. Note that when you reach the prompt within our system to enter the serial number and manufacture date using your touchtone phone, please stay on the line and you will be directed to a customer support representative.
How long will it take the new cord to arrive?
Most cords will arrive within 2-4 weeks.
What am I supposed to do while I am waiting for my new cord to arrive?
Until you receive and install your replacement power cord, turn off your Xbox when it is not in use.
Do I really need a new cord, or can I just use a surge protector?
Consumers should not expect that surge protectors or power strips are suitable substitutes for the replacement power cords being supplied by Microsoft.
Just a heads up in case you didn't know about this. To place an order for your replacement power cord, just go to http://www.xbox.com/